It has come to my attention today, from multiple customers, that the Black Raspberry Vanilla scented candle has problems. For some reason, this particular fragrance is not giving a good scent throw, although it smells fantastic when not burning. This is VERY disappointing to me, and I am far from pleased with those results.
If you purchased one of these candles and are having a similar experience, please email me immediately. I want to know so I can make it right by replacing the candle with another one or giving you a refund.
If any of my customers are not very pleased with their candles, I definitely want to know right away.
We have a customer satisfaction guarantee: If you are not completely satisfied with our candles after the first 4 hours of burn time, please do not continue to burn the candle with disappointment. Contact us immediately, and we will replace the candle or refund your money.
I am so appreciative of the customer who contacted me today to let me know about the Black Raspberry Vanilla candle she purchased. I was able to contact another person who also purchased the same fragrance from the same batch, and they confirmed the same problems.
Thank you! I appreciate your feedback.
Mary Ann
Soy Candles of the Rockies
Monument, CO 80132
(719) 660-4177
After working with the Black Raspberry Vanilla, I determined that I only need to add extra fragrance oil to this candle in order for it to have a better scent throw. Problem solved! :-)
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