It's been a few weeks since I've made candles. It was a nice break, but I must say that it was quite nice to get back to candle-making yesterday. I'm glad to discover that in spite of the many crazy hours I spent making candles for the craft shows, I am not burned out on making candles. :-)
Yesterday, I made new batches of Love Spell and Cranberry Spice. I really enjoy both those fragrances very much. I poured both of those in some of our beautiful, new Interlude jars and made more wax tarts.
Sunday, January 16, 2011
Our Guarantee
If you are not completely satisfied with one of our candles during the first 4 hours of burn time, please do not continue to burn the candle with disappointment. Contact us immediately, tell us the problem, and we will do our best to resolve it. We will be happy replace the candle or refund your money.
Thank you! We appreciate your feedback.
If you are not completely satisfied with one of our candles during the first 4 hours of burn time, please do not continue to burn the candle with disappointment. Contact us immediately, tell us the problem, and we will do our best to resolve it. We will be happy replace the candle or refund your money.
Thank you! We appreciate your feedback.
Monday, January 10, 2011
Black Raspberry Vanilla problems
It has come to my attention today, from multiple customers, that the Black Raspberry Vanilla scented candle has problems. For some reason, this particular fragrance is not giving a good scent throw, although it smells fantastic when not burning. This is VERY disappointing to me, and I am far from pleased with those results.
If you purchased one of these candles and are having a similar experience, please email me immediately. I want to know so I can make it right by replacing the candle with another one or giving you a refund.
If any of my customers are not very pleased with their candles, I definitely want to know right away.
We have a customer satisfaction guarantee: If you are not completely satisfied with our candles after the first 4 hours of burn time, please do not continue to burn the candle with disappointment. Contact us immediately, and we will replace the candle or refund your money.
I am so appreciative of the customer who contacted me today to let me know about the Black Raspberry Vanilla candle she purchased. I was able to contact another person who also purchased the same fragrance from the same batch, and they confirmed the same problems.
Thank you! I appreciate your feedback.
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